We are a popular health centre located just off the Whiteladies Road in Clifton, Bristol.
Although a large practice, we aim to provide a personal service with continuity of care, and encourage patients to see the same doctor whenever possible.
We have a well-equipped treatment room and, apart from traditional General Practice, provide a wide range of health-related services.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
We have on-site parking for 20 cars, including disabled spaces and a bicycle rack. If the car park is full, there is pay and display parking directly outside of the practice.
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MBChB (Bristol 1979) DRCOG
I am the clinical governance lead for the practice and committed to improving the quality and safety of patient care. I oversee clinical services and monitor the significant events which occur in order to identify training needs and modify processes in order to optimise patient interests.
MBChB (Cape Town 1991) MRCGP D Occ Med PGD Sport Exercise Medicine
I love the challenges of medicine and the opportunity to work in partnership with the people I treat. I enjoy caring for children, helping people to become more active as a way to treat health problems, treating muscle, tendon and joint conditions, cardiovascular problems, diabetes, dealing with men's health and exploring positive lifestyle changes.
Outside of work I enjoy my family and friends, bicycles, exploring the mountains and eating.
BM (Southampton 1996) MRCP (Paeds) MRCGP
Having spent several years in hospital paediatrics before training in general practice, I particularly enjoy looking after the health care needs of children and young people. I have an interest in dermatology and completed the Cardiff Diploma in Practical Dermatology. It is exciting to be part of a multidisciplinary team that is forward thinking in new approaches to best support patient care.
When not at work I enjoy spending time with my family which seems to involve a lot of cooking!
BSc MBChB (Bristol 2005) DGM DRCOG MRCGP
I qualified from the University of Bristol in 2005 and have been working in Bristol since then. I have worked in all of the hospitals in the City and completed my GP training in South Gloucestershire. Until March 2013 I worked as a GP locum in Clifton/Redland and in the Bristol Royal Infirmary. General practice is a unique career that I find hugely rewarding. The privilege of caring for patients, the ever changing frontiers of medicine and the close working with colleagues at Whiteladies Medical Group keeps me fully focused on my role as a GP.
Away from the surgery, I enjoy running and reading - when my young family allows!
MBChB MRCGP DO BSc(Hons) MSc(Pain)
I studied graduate entry medicine at Bristol University after having worked as an osteopath both in the UK and abroad. I particularly enjoy the wide variety which general practice brings, but have retained my interest in musculoskeletal medicine, which I continue to pursue through the Bath Primary Care MSc. I am also involved in medical education, teaching doctors who are training to be GPs in Bristol.
I enjoy hiking, cycling and travel, and have been fortunate enough to combine this with work as an expedition doctor on a variety of cycling and hiking trips abroad.
MBChB University of Leeds 2003, MRCGP 2009, DRCOG, DFSRH, LoC IUT, LoC SDI
Dr Gordon is the gynaecology and sexual/reproductive healthcare lead doctor at Whiteladies. She runs a weekly well woman clinic for the fitting of contraceptive IUDs and implants and for longer gynaecological or HRT-related consultations. She additionally has expertise in elderly medicine and paediatrics.
She is interested in healthy-living and preventative medicine. In her free time, she looks after her young daughter and works out at a local Crossfit gym.
MBBS (Newcastle 1993) DRCOG MRCGP DCM
I am a salaried GP at Whiteladies and a mother of 3 children. I have a diverse interest in Medicine. I have a diploma in Acupuncture and Chinese Herbal Medicine, although I am not practicing this at present. I am fascinated by all the alternative therapies. I am interested in diet and how it affects your health and wellbeing. I enjoy the variety general practice offers and its challenges.
Claire has recently written an all encompassing baby book that is aimed at first time parents, and is also the book all current parents will wish they'd owned years ago; containing a perfect balance of invaluable tips and professional advice from a senior medical practitioner.
(Germany 2001) MRCGP DCH DRCOG DFFP
Sister Foley is our Lead Nurse Manager. She is responsible for the Treatment Room team of 4 nurses and 3 Healthcare Assistants (HCAs)
She runs open surgery for people with urgent medical problems and also runs the Diabetic and Coronary Heart Disease Clinics.
Sister Wrathall provides open surgery for patients with urgent medical problems and also runs Diabetic, Asthma and COPD Clinics.
Business Development Manager
Our patient coordinators and administrators provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Patient coordinators book most of the appointments with the GPs and nurses, though remember you can also book on line as well. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits. In addition our administration team manage referrals, medical reports and other non NHS patient services. It is a demanding and at times, challenging job and no two days are the same.
MPharm (2002) PG Dip IPres (2009)
I have been a community pharmacist for 11 years and a prescribing pharmacist for 6 years. I now work only in GP practices aiding the doctors to give efficient and effective patient care. My prescribing qualification allows me to initiate new treatments, review existing conditions and offer advice to improve health. My specialist areas are hypertension, COPD and Asthma.
When not at work I enjoy an active, busy family life and coach both junior football and rugby teams.
A team is based at Hampton House and carry out general nursing duties in the patients' homes. Telephone them on 0117 330 2717 between 8.30am and 9.30am Monday to Friday.
The health visitors are based at Hampton House and can be contacted on 0117 330 2626 or 0117 330 2625 between 8,30am - 5.pp pm Monday to Friday. They are experienced in the health and welfare of the family, and work mostly with young children and the elderly. A Health Visit always attends the child health clinics.
We meet here at the surgery every 3 months to discuss health service provision, NHS topics of the day, possible areas of service improvement and new volunteer projects. We are actively searching patients under 25 years of age and those aged 25 to 44 years, students, young professionals and young families. However we always welcome any of you who wish to join and know more, so please contact Christine Young, our Operational Manager, on 0117 915 0273.
And if you are unable to commit to meeting every 3 months, then you may want to consider joining our virtual representation group using the contact details above. We look forward to hearing from you.
Previous Meeting Minutes:
Meeting Minutes - PPG 16.07.2019
Meeting Minutes - PPG 16.04.2019
Meeting Minutes - PPG 12.02.2019
Meeting Minutes - PPG 23.10.2018
Meeting Minutes - PPG 17.07.2018
Please click on the position below to see further information
Since the NHS was created in 1948, the population has grown and people are living longer. Many people are living with long term conditions such as diabetes and heart disease, or suffer with mental health issues and may need to access their local health services more often.
To meet these needs, practices have begun working together and with community, mental health, social care, pharmacy, hospital and voluntary services in their local areas in primary care networks.
Primary care networks build on the core of current primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care. Clinicians describe this as a change from reactively providing appointments to proactively care for the people and communities they serve. Where emerging primary care networks are in place in parts of the country, there are clear benefits for patients and clinicians.
Our Primary Care Network is called Healthwest. The four practices that comprise our network are Pembroke Road Surgery, The Family Practice, The Student Health Service and Whiteladies Health Centre. Our network covers nearly 70,000 patients located in Stoke Bishop, Bishopston, Henleaze, Redland, Clifton, Hotwells and Cotham.
Our Primary Care Network staff include Polly Ellison (Business Manager), Will Shipp (Social Prescriber) and Laura Postelnieu (Clinical Pharmacist).
We wish to offer patient centred healthcare which is high quality, cost-effective and fully integrated with our local partners to ensure a sustainable health service for our local community.
The vision we hold at Healthwest is to be:
✓Great healthcare for every person
✓Team working and collaboration.
✓Efficient use of resources.
✓Transparency with patients and partners.
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